Scam Awareness & Online Safety -

Stay Safe Online.

Recognise Scams Before They Cost You.

Learn how to identify scam emails, fake tech support calls, phishing websites, and account takeover attempts. If you're unsure, Geekify can help you recognise common warning signs and stay safer online.

Australian Support

Scam Awareness Resources

Privacy Focused Assistance

Scam-aware is safe.

Practical information to help you recognise common threats.

Local experts.

Australian based support when you need it.

Your privacy matters.

Your information is kept private and secure.

Common Scams We See

Fake Technical Support Calls

Scammers pretend to be from Microsoft, Telstra, NBN or your bank and claim your device has a serious problem.

Phishing Emails

Fake emails designed to steal your passwords, banking details or personal information.

Fake Invoice Scams

You receive an unexpected invoice or payment request urgently for something you don't owe.

Account Recovery Fraud

Scammers try to recover an account, then steal your personal information instead.

Social Media Scams

Fake profiles, prize offers, investment opportunities and impersonation scams designed to trick you.

Not Sure If It's a Scam?

Here are signs to look out for:

✓

Likely Safe
Low risk

Suspicious
Be cautious

High Risk
Take action

When in doubt, stop and get advice before taking any action.

If You Think You've Been Scammed

Stop communicating with the scammer.

Disconnect remote access software or sessions.

Change important passwords.

Contact your bank if financial information was involved.

Seek professional assistance if needed.

Common Scams Affecting Australians

Telstra impersonation scams

Parcel delivery scams

Microsoft support scams

Investment scams

MyGov impersonation scams

Romance scams

Bank verification scams

Cryptocurrency scams

Online Safety for Seniors

Never give passwords over the phone.

Never allow unexpected remote access.

Verify callers independently.

Ask a trusted family member or Geekify if unsure.

Senior Technology Support

Official Australian Scam & Cyber Security Resources

Stay informed with trusted scam prevention, fraud reporting and cyber security resources provided by Australian Government agencies.

Scamwatch

Australia's national anti-scam service providing scam alerts, educational resources and advice on current scam trends.

ReportCyber

Report cybercrime, online fraud, identity theft and other cyber security incidents through the Australian Government reporting portal.

Australian Cyber Security Centre

Access practical cyber security guidance for individuals, families, seniors and businesses on how to stay safer online.

Frequently Asked Questions

Below are answers to some of the most common questions about online scams, suspicious calls, online security and protecting your personal information.

How can I tell if an email is a scam?

Scam emails often create urgency, ask for passwords or personal information, contain unexpected links, or appear to come from trusted organisations. Always verify requests before clicking links or opening attachments.

What should I do if I clicked a suspicious link?

Close the page immediately, avoid entering any information, run a security scan, and change passwords if credentials may have been exposed. If financial information was involved, contact your bank.

How do I know if a technical support call is genuine?

Be cautious of unsolicited calls claiming your computer has a problem. Legitimate companies generally do not contact customers unexpectedly to request remote access, passwords, or payment information.

What is remote access fraud?

Remote access fraud occurs when a scammer convinces someone to install software that allows them to control a computer or device remotely. This can lead to theft of personal information, passwords, or financial details.

Should I trust someone claiming to be from Microsoft, Telstra, NBN or my bank?

Always verify independently. If you receive an unexpected call, hang up and contact the organisation using their official phone number or website.

Can scammers access my accounts through email?

Yes. Scam emails may attempt to steal login details through fake websites or malicious links. Never enter passwords unless you are certain you are using a legitimate website.

What are the most common scams affecting Australians?

Common scams include technical support scams, phishing emails, bank impersonation scams, MyGov impersonation scams, parcel delivery scams, investment scams, romance scams, and cryptocurrency scams.

Why are seniors often targeted by scammers?

Scammers often target seniors using trust, urgency and impersonation tactics. Awareness, verification and seeking advice before acting can help reduce risk.

What should I do if someone asks to remotely access my computer?

Do not grant access unless you initiated the support request and are certain the provider is legitimate. Unexpected requests for remote access should be treated with caution.

How can I create a strong password?

Use a long password or passphrase that is unique for each important account. Avoid using birthdays, names, or commonly used words. Consider using a password manager.

Is two-factor authentication worth using?

Yes. Two-factor authentication adds an extra layer of protection and can significantly reduce the risk of unauthorised account access.

What should I do if I think I've been scammed?

Stop communicating with the scammer.
Disconnect remote access sessions.
Change affected passwords.
Contact your bank if financial information was involved.
Monitor accounts for unusual activity.
Seek professional assistance if needed.

What should I do if I receive a suspicious text message?

Do not click any links or call any numbers contained in the message. Delete it or report it as spam and verify the information directly with the organisation if necessary.

Is public Wi-Fi safe for banking and shopping?

Public Wi‑Fi networks can be less secure than your home connection. Avoid accessing sensitive accounts while on public Wi‑Fi whenever possible.

How can I protect my family from scams?

Share scam awareness information, encourage strong password habits, enable two-factor authentication, and remind family members to verify unexpected requests before responding.

Can Geekify help if I'm unsure whether something is a scam?

Yes. If you're concerned about an email, phone call, popup, website, or unexpected message, Geekify can help identify common warning signs and provide technology guidance to help you make informed decisions.