Privacy Policy

1. Introduction

Geekify ("Geekify", "we", "our", or "us") is committed to protecting the privacy of our customers, members, website visitors, partners, contractors, and employees.

This Privacy Policy explains how Geekify collects, uses, stores, discloses, and protects personal information in accordance with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Spam Act 2003 (Cth)
• Notifiable Data Breaches Scheme
• Applicable Australian consumer and telecommunications legislation

By using our website, applications, portals, products, or services, you agree to the collection and handling of information as described in this Privacy Policy.

2. Who We Are

Geekify provides:

• Remote technology support
• Onsite technology support
• Data recovery services
• Membership programs
• Technology consulting
• Managed technology services
• Product onboarding services
• Partner technology support solutions
• Mobile applications and customer portals

Privacy enquiries may be directed to:

Privacy Officer Geekify
Email: hello@geekify.au
Phone: 1300 894 946
Website: https://www.geekify.com.au

3. Personal Information We Collect

Depending on the services provided, we may collect:

• Full name
• Date of birth (where required)
• Customer identification information

• Email address
• Telephone numbers
• Physical address
• Postal address

• Booking records
• Support requests
• Service history
• Membership details
• Device information
• Support notes

• IP address
• Browser information
• Device identifiers
• Operating system information
• Application usage information

Payments are generally processed through approved third-party payment providers. We may collect:

• Billing address
• Transaction references
• Payment status

We do not intentionally store full credit card details unless required by a payment platform operating under PCI-DSS standards.

Where individuals apply for employment or contractor positions, we may collect:

• Employment history
• Qualifications
• References
• Certifications
• Police checks where legally required

4. Sensitive Information

Geekify generally does not seek to collect sensitive information.

Where sensitive information is required for a specific purpose, such as employment screening, accessibility requirements, identity verification, or legal obligations, we will obtain consent where required by law.

Sensitive information is handled in accordance with applicable privacy legislation.

5. How We Collect Information

We may collect information directly through:

• Website forms
• Customer bookings
• Telephone calls
• Email communications
• Mobile applications
• Live chats
• Remote support sessions
• Partner referrals
• Membership registrations
• Customer surveys
• Social media interactions

We may also collect information indirectly from:

• Publicly available sources
• Your authorised representatives
• Referral partners
• Service providers acting on your behalf

6. Why We Collect Information

We collect personal information for purposes including:

• Delivering requested services
• Verifying customer identity
• Processing bookings
• Managing memberships
• Providing support services
• Communicating with customers
• Managing warranties and disputes
• Improving products and services
• Training and quality assurance
• Legal and compliance obligations
• Managing business operations

We only collect information reasonably necessary for these purposes.

7. Cookies and Website Analytics

Geekify uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Monitor website performance
• Enhance security
• Support advertising campaigns

Information collected may include:

• IP address
• Device type
• Browser type
• Referring website
• Pages visited
• Time spent on pages

Customers may disable cookies via browser settings, although some website functions may become unavailable.

8. Mobile Application Data Collection

If you use a Geekify mobile application or customer portal, we may collect:

• Account details
• Booking information
• Device identifiers
• Diagnostic information
• Application usage information
• Push notification preferences

Such information is collected solely to provide and improve application functionality and services.

9. Remote Support Privacy

During remote support services, Geekify technicians may temporarily view information displayed on customer systems.

Technicians:

• May only access information reasonably required to provide the requested service.
• Must maintain confidentiality.
• Must not intentionally access unrelated personal information.
• Must not disclose information observed during service provision.

Remote sessions may be logged for operational and security purposes. Screen recording will only occur where disclosed and legally permitted.

10. Data Recovery Privacy Protection

Geekify maintains strict privacy controls for all data recovery services.

• Recovered files remain the property of the customer.
• Customer files are not intentionally reviewed except where technically necessary to validate recovery success.
• Recovery equipment operates in controlled environments.
• Access is limited to authorised personnel.
• Access activities may be logged for audit and traceability purposes.
• Recovered data is never sold, shared, disclosed, or used for marketing purposes.

Where possible, dedicated recovery systems operate in isolated environments to reduce security risks.

All staff and contractors handling recovery activities are required to comply with confidentiality obligations.

11. Membership Services

Geekify membership services may require collection of:

• Membership details
• Device inventories
• Service records
• Support history
• Renewal information

This information is used to provide membership benefits, service prioritisation, proactive support, reporting, and customer account management.

12. Partner Services

Geekify may provide services on behalf of:

• Retailers
• Manufacturers
• Distributors
• Commercial partners

In these situations we may receive information necessary to fulfil a service request. Information received from partners will only be used for legitimate service-related purposes.

13. Disclosure of Personal Information

We may disclose information to:

• Payment providers
• Technology service providers
• Cloud hosting providers
• Telecommunications providers
• Email and messaging providers
• Identity verification providers
• Professional advisers
• Government agencies where legally required

We do not sell personal information.

14. Overseas Disclosure

Geekify may use service providers, contractors, support personnel, technology platforms, or cloud services located outside Australia.

Where information is disclosed overseas, reasonable steps are taken to ensure recipients maintain privacy protections substantially similar to those required under Australian privacy law. Countries may include locations where our service providers operate from time to time.

15. Data Security

Geekify implements reasonable technical and organisational security measures including:

• Access controls
• Password protection
• Multi-factor authentication
• Audit logging
• Security monitoring
• Encryption technologies
• Network protection controls
• Staff security training

No internet-based system can guarantee complete security. However, we take reasonable steps to protect personal information against misuse, interference, unauthorised access, modification, or disclosure.

16. Data Retention

Personal information is retained only for as long as reasonably necessary to:

• Deliver services
• Meet contractual obligations
• Resolve disputes
• Comply with legal requirements

When information is no longer required, it may be:

• Securely destroyed
• Permanently deleted
• De-identified

17. Access to Personal Information

You may request access to personal information held by Geekify. Requests should be submitted to our Privacy Officer.

We may:

• Verify identity before releasing information.
• Refuse access where permitted by law.
• Charge reasonable administrative costs where permitted.

18. Correction of Information

If you believe personal information we hold is inaccurate, incomplete, outdated, irrelevant, or misleading, you may request correction.

Geekify will respond within a reasonable period and take appropriate steps where correction is warranted.

19. Direct Marketing

Geekify may send marketing communications relating to:

• Services
• Memberships
• Promotions
• Technology updates
• Educational content

Marketing communications may be delivered via:

• Email
• SMS
• Telephone
• Mobile application notifications

Customers may opt out at any time by clicking unsubscribe links, using opt-out instructions, or contacting Geekify directly. We comply with the Spam Act 2003.

20. Notifiable Data Breaches

If Geekify experiences an eligible data breach under the Privacy Act:

• We will investigate promptly.
• We will assess risks to affected individuals.
• We will notify affected individuals where legally required.
• We will notify the Office of the Australian Information Commissioner (OAIC) where required.

21. Children's Privacy

Geekify services are primarily intended for adults.

Where services involve individuals under 18 years of age, consent may be obtained from a parent or legal guardian where appropriate.

22. Privacy Complaints

If you believe Geekify has breached your privacy rights, please contact our Privacy Officer.

Complaints should include:

• Your contact information
• Details of the complaint
• Supporting information

Geekify will investigate and respond within a reasonable timeframe.

23. Office of the Australian Information Commissioner

If you are dissatisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

24. Changes to This Policy

Geekify may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our services after publication of an updated policy constitutes acceptance of the revised policy.

25. Contact Us

Privacy Officer
Geekify
Phone: 1300 894 946
Email: hello@geekify.com.au
Website: https://www.geekify.com.au