BOOKING PLATFORM INTEGRATION
Connect Your Products To
Australia's Technology
Support Ecosystem
Help customers get more value from the products they purchase through onboarding, setup assistance, troubleshooting and post-purchase support.
Nationwide Coverage
Australia-wide support network
Multiple Entry Channels
Website, App, Call Centre, Partner & API
Remote & Onsite Support
Flexible service delivery
WHY INTEGRATION MATTERS
Turn Product Sales Into
Better Customer Outcomes
Many technology products require setup, installation and technical assistance after purchase.
The Geekify Booking Platform bridges the gap between product sales and customer success by delivering professional support when and where customers need it.
Customer Access
Easy access to support through multiple channels
Appointment Scheduling
Smart scheduling for faster service and less waiting
Technician Allocation
Right technician, right skills, right time
Service Visibility
Real-time updates and outcome reporting
ONE PLATFORM, MULTIPLE ENTRY POINTS
Customer App
Self-service bookings and tracking
Website Booking
Easy online booking and support requests
Merchant Referral
Direct access for customers after purchase
Partner Portal
Visibility and management for business partners
API Integration
Seamless integration with your existing systems
Call Centre
Assisted bookings and customer support
INTEGRATION OPTIONS
API Integration
Connect directly with your systems and automate service workflows.
Partner-Branded Booking
Custom branded booking experiences aligned with your business.
Merchant Referral Pathways
Provide customers with easy access to support after purchase.
Custom Portals
Tailored portals for partner visibility, management and reporting.
Call Centre Integration
Integrate with your support team for escalations and bookings.
Workflow Automation
Configured workflows that improve efficiency and service delivery.
SERVICE DELIVERY WORKFLOW
Customer Request
Customer requests support through any entry channel.
Information Capture
We capture product details, issues and customer requirements.
Booking Confirmation
Appointment is confirmed and customer receives details.
Technician Allocation
The right technician is allocated based on skills and location.
Service Delivery
Technician delivers onsite or remote support to resolve the issue.
Outcome Reporting
Service completion and outcomes are recorded and shared with partners.
